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Terms That Govern Your 111bd Account

These terms set out what you agree to when you open and use an account with us — covering deposits via bKash, Nagad, and Rocket, withdrawal conditions, account conduct, and what happens if eligibility rules are not met.

Account eligibility appliesbKash, Nagad, Rocket coveredWithdrawal conditions statedJurisdiction rules applyAccount conduct requirements
111bd Terms That Govern Your 111bd Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear, or you believe your account has been actioned incorrectly under them, reach out through the channels below. Our support team handles wallet-related queries — including bKash, Nagad, and Rocket transaction disputes — alongside general account and eligibility questions. We aim to respond to terms-related queries with a clear outcome, not just an acknowledgement.

Live Chat Open the chat widget from any page in your account. For terms or eligibility questions, select the account help category so your message reaches the right team.
Email Support Send your query to our support address. Include your account ID and the specific clause or transaction in question so we can respond without needing follow-up details.
Account Help Centre The help section inside your account lists common terms queries, withdrawal hold reasons, and wallet verification steps for bKash, Nagad, and Rocket accounts.
HOW WE HANDLE THIS

Account Security and Policy Conduct at 111bd

We apply the same conduct standard across every account, whether you deposited once or dozens of times. Security measures on account login include OTP verification tied to your registered mobile number — the same number linked to your bKash, Nagad, or Rocket wallet. Account data is held in line with standard security practices and is not shared with third parties outside operational necessity. If you want to request a change to your account details or query how your data is held, our support team is the correct contact point.

OTP Account Login

Every login requires OTP confirmation to your registered mobile number. This reduces unauthorised access and keeps your wallet-linked account protected at the point of entry.

Wallet Verification Steps

Withdrawals to bKash, Nagad, or Rocket are verified against the account name on file. Mismatched details trigger a hold until identity is confirmed through our standard process.

Data Retention Policy

We retain account and transaction records for a period required by our operational and compliance obligations. You may request a summary of data held against your account via support.

Requesting Account Changes

To update registered details or dispute a terms-related account action, contact support with your account ID. Changes to payment wallet details require identity re-verification before they take effect.

Frequently Asked Questions on These Terms

Below are the questions we see most often about how these terms apply to accounts in Bangladesh. If your question is not covered here, live chat is the quickest path to a clear answer.

Access and account eligibility depend on your local law and the regions we serve. Players in Dhaka and elsewhere should confirm that online wagering is permitted under applicable local rules before opening an account.

We can update these terms at any time. The revised version becomes active when published on this page. We recommend checking back periodically; continued account use after an update constitutes acceptance of the revised terms.

Funds deposited during a suspension period are subject to our standard account review. The outcome depends on the reason for suspension. Contact support with your transaction reference for a direct account-level response.

Yes. Accounts that breach eligibility conditions, submit false identity details, or attempt to manipulate the platform may be closed. Outstanding balances are reviewed before any decision on remaining funds is made.

Contact our support team via live chat or email with your account ID and a written request. We will provide a summary of the data held against your account within a reasonable response period.

Yes. Withdrawals to Rocket, bKash, and Nagad are verified against your registered account name. A mismatch between wallet and account details triggers a hold. Provide identity confirmation through support to resolve it.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.