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How 111bd Handles Your Personal Information

When you open an account and use payment methods like bKash, Nagad, or Rocket, we collect certain information to keep your account running and your transactions verified.

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111bd How 111bd Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you have a question about how your data is handled, want to request a copy of what we hold, or need to correct something on your account, our support team can help. We handle privacy requests separately from general account queries so your request gets to the right team without delay. Reach out through any of the channels below.

Team online

Email Support

Send your data request or privacy query to our support email. Include your registered account name and the mobile wallet number linked to your account so we can locate your records.

Live Chat

Open the live chat from any page on 111bd and ask to raise a privacy request. The agent will log it and pass it to the team responsible for data queries.

Account Help Centre

Log in to your account and navigate to the Help section. From there you can submit a formal data access or deletion request directly tied to your account record.

DATA HANDLING PRACTICES

How We Protect and Manage Your Data

Security around your account data is practical, not theoretical. We use SSL encryption on every page, which means your bKash or Nagad wallet details travel encrypted from your device to our servers. Account logins require OTP verification, so even if someone has your password, they cannot access your account without the one-time code sent to your registered number. We review session logs regularly to flag access that does not match your usual device or location.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences through your browser settings at any time.

Account Security

OTP verification at login means your account stays protected even if your password is compromised. We never store your bKash or Nagad PIN — that stays between you and your wallet app.

Data Retention

We hold your account data while your account is active. After closure, we retain records for the period required under applicable rules, then delete or anonymise them.

Requesting Changes

You can request to view, correct or delete your personal data at any time. Submit the request through live chat or the Help Centre, and we will respond within the timeframe set by applicable rules.

Common Questions About Your Privacy on 111bd

These are the questions we hear most often about how personal data works on this platform. If your question is not here, contact us through live chat or the Help Centre.

We collect your name, contact details, and the mobile wallet number you register — whether that is bKash, Nagad, or Rocket. We also log device and session data for security purposes.

Your wallet details are shared only with the payment processor needed to complete your transaction. We do not pass your mobile wallet number to advertisers or unrelated third parties.

Log in and go to the Help Centre, or contact us via live chat. Include your registered name and linked wallet number so we can locate your records and respond promptly.

Yes. Submit a deletion request through the Help Centre or live chat. We will process it in line with applicable rules — some data must be retained for a defined period before deletion.

We use session cookies to keep your login active and analytics cookies to see which pages are used most. You can manage or block cookies through your browser settings at any time.

SSL encryption covers all pages, and OTP verification protects your login. Access and the applicable data rules depend on your local law and the eligible regions under which 111bd operates.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.